Got Questions? We’ve Got Answers.
Have questions about our dog training or pet care services? Below you’ll find answers to some of the most common questions about our relationship-based training, behavioral support, and in-home pet sitting services, including walks and drop-in visits. If you don’t see what you’re looking for, you’re welcome to explore our training services or pet care services, or reach out anytime—we’re happy to help.
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We specialize in relationship-based, behavior-focused dog training for puppies, adolescents, adults, and seniors. Our work can include reactivity, fear and anxiety, confidence-building, handling sensitivities, everyday skills, communication, and other behavior challenges—all tailored to your dog, your goals, and the life you share together.
We also offer cat enrichment coaching by request, helping families better understand their cat’s needs and create more engaging, behaviorally supportive routines at home.
Learn more about our training approach and session options on our Training Services page.
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Yes! We welcome families and teach children how to safely and effectively communicate with their dog. Our sessions focus on building confidence, clear communication, and positive interactions for both kids and pets.
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Absolutely! In addition to training, Hand ’N Paw offers behavior-aware pet care, including Enrichment Visits, Travel Care, Field Trips, and Pet Taxi services. Care is tailored to your pet’s personality, needs, and emotional well-being rather than following a one-size-fits-all routine.
Training and pet care can be used independently or together, and when we already know your pet through training, we can carry that deeper understanding into their care and continue supporting the skills and progress you’re building together.
Explore our full Pet Care services here.
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Our Travel Care visits keep your pets comfortable at home while you’re away with extended morning and/or evening visits. Each visit lasts up to two hours and can include feeding, medications, companionship, exercise, enrichment, decompression, and other routine care based on your pets’ needs.
Choose a single morning or evening visit, or Full-Day Care with both. We don’t offer overnight sitting, but the longer visits give us time to provide meaningful care and connection while helping your pets’ days stay familiar and fulfilling. Visit our Pet Care page for current options and pricing.
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Absolutely! We care for cats, fish, small household pets, and many exotic pets in addition to dogs. Every species has different needs, so we tailor care to their routine, environment, comfort, and individual preferences. If you’re not sure whether we can help with your pet, just reach out—we’re happy to talk through it.
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Absolutely. We can administer oral medications, supplements, and most topical treatments with clear instructions. If your pet has more specialized medical needs or requires additional handling or planning, we’ll discuss that with you beforehand and let you know if an additional support fee applies.
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Yes! Our Pet Taxi service provides safe, behavior-aware transportation for veterinary visits, grooming appointments, daycare, training, and other destinations. We offer one-way trips, round trips for shorter appointments, and Split Drop-Off & Pick-Up for longer stays or appointments with uncertain completion times.
Visit our Pet Care page for current Pet Taxi options and pricing.
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We recommend booking as early as possible, especially for holidays or multi-day care. Same-week bookings may be available depending on scheduling.
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Training
Initial consultations are paid in full at the time of the visit, and individual Coaching Sessions are paid at booking. Training packages require a scheduling deposit when you enroll, which is applied toward the total package price.
The remaining package balance can be paid in full or split into scheduled automatic payments. Payment plans run on a set calendar schedule rather than being tied to individual sessions, giving you flexibility in your training timeline while keeping billing predictable.
Pet Care
Pet care services are billed through Time to Pet. Recurring weekly services are charged automatically the Sunday before the upcoming service week, while other bookings are due according to the payment schedule shown on your invoice. Alternative payment arrangements may be accommodated when needed.
Tips are never expected, but they’re always appreciated. You can add a gratuity through your account, including a preferred recurring tip amount for automatic payments. Tips go directly to the team member(s) who provided your pet’s care.
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We understand that plans change, and we do our best to balance flexibility with the time we reserve specifically for your family.
For standard pet care services, cancellations or schedule changes must be made before the day prior to your scheduled visit. Cancellations after that window are charged in full.
Travel Care, extended bookings, and other services requiring a deposit may have additional cancellation terms based on the dates and time being reserved. Those details will be provided at booking and outlined in your service agreement.
If a true emergency comes up, please reach out as soon as possible. We’ll always review those situations individually and with compassion.
Have more questions?
We understand that every dog and family is unique, and questions come up all the time. Please reach out by filling out the form — we’re here to listen and help however we can!
If email isn’t your thing, shoot us a text using the number below.
